Frequently Asked Questions

Welcome to the Remidora FAQ Page

We’re here to answer your questions and provide you with the best shopping experience. If you need further assistance, feel free to contact us.

Question #1: How long does it take to receive my order?
Answer:
Here are our estimated delivery times:
Processing time: 1–3 business days (Monday to Friday)
Shipping time: 3–7 business days (Monday to Friday)
Estimated total delivery time: 4–10 business days (Monday to Friday)
For more details, please see our Shipping Policy.

Question #2: Do you offer free shipping?
Answer:
Yes, we offer free shipping for all orders within Australia.
More details can be found in our Shipping Policy.

Question #3: Where is Remidora located?
Answer:
Remidora is a fashion brand focused on bags and accessories such as jewelry based in Bondi Junction NSW 2022, Australia.
We currently ship exclusively within Australia.

Question #4: What payment methods do you accept?
Answer:

We accept the following payment methods:
PayPal
Visa
MasterCard
Maestro
American Express (AMEX)
Apple Pay
Google Pay
Shop Pay
UnionPay

For more information, please see our Payment Terms.

Question #5: What happens if I receive a defective product?
Answer:
If you receive a defective product, we will replace it free of charge. Please contact us and return the item within 14 days.

More information can be found in our Refund Policy.

Question #6: Can I cancel my order after placing it?
Answer:
Yes, we offer a 24-hour cancellation period. To cancel your order within this timeframe, please contact us.

Question #7: What is your return policy?
Answer:
We offer a simple and hassle-free return process. You can find all details on our Refund Policy page.

Question #8: When will I receive my refund after returning an item?
Answer:
Once we receive and inspect the returned item, your refund will be processed. Refunds are typically issued within 7 business days to the original payment method, depending on your bank or payment provider.
More details can be found in our Refund Policy.

Question #9: How long is your return window?
Answer:
We offer a 14-day return window on all purchases, starting from the day your package is delivered.
More information is available in our Refund Policy.

Question #10: How can I contact customer support?
Answer:
You can reach our customer support team through the "Contact" page.

Question #11: Do you ship internationally?
Answer:
No, we currently ship exclusively within Australia.

Question #12: Do you have a physical store I can visit?
Answer:
We primarily operate as an online store to offer you the best prices and widest product range. However, you can reach us at our business address at Suite 11/10, 30 Denison St., Bondi Junction NSW 2022, Australia.

Question #13: Can I place a bulk order for my business or organization?
Answer:
Yes, we accept bulk orders. Please contact our customer service team for details.

Question #14: How does the exchange process work?
Answer:
Detailed information about exchanges can be found in our Refund Policy.

Question #15: How can I track my order?
Answer:
You can track your order on the “Track Your Order” page on our website after receiving your tracking number via email.

Further Information

Address: Suite 11/10, 30 Denison St., Bondi Junction, Sydney New South Wales 2022, Australia
E-Mail: info@remidora.com
Phone: +61483912028
Customer Service Hours: Monday to Friday, 08:00 AM – 06:00 PM (AEST)

We aim to respond to all inquiries within 1–2 business days.
Thank you for choosing Remidora!